Laying the Foundation
At Harbor View Dentistry, our core values reflect what’s truly important to us as an organization and lay the foundation for how we operate on a daily basis. These values aren’t descriptions of the individual tasks we perform. Instead, they outline how we will conduct ourselves and interact with one another to ensure the practice is a place both patients and employees can thrive. That’s why it’s critical that all our team members understand and share these values.
As a practice committed to excellence, we know our success is dependent upon the collective energy, effort, knowledge, and experience of all our team members. That’s why we invest heavily in the practice, from state-of-the-art technology we use to the high caliber team members we employ. We strive to provide each team member with the tools and support needed to reach their full potential, including ongoing training, education, and opportunities for career growth. The result is a work environment that is enjoyable, collaborative, and supportive.
From our hiring decisions and investments to the way we interact with and care for our patients, our commitment to our Core Values is evident in all that we do.
Our Practice, at Its Core
Below are the Core Values at the center of Harbor View Dentistry:
Providing High-Quality Dental Care
When it comes to our patients, we will never compromise the quality of care we provide. Our entire team, from our skilled Dentists, Hygienist, and Assistants to our non-clinical support staff treats each patient with the same respect, compassion, and attention to detail we would give to our closest family members. We combine our robust knowledge and advanced technology to operate more efficiently, enhance the diagnosis and treatment process and help patients achieve optimal oral health.
Creating a Patient-Centered Enviornment
We cater to patients who are fearful or anxious about receiving dental care and strive to make each visit pleasant – and even enjoyable! Not only are we committed to listening to better understand and address our patient’s concerns, but the practice was designed with patient comfort in mind. With its welcoming and warm sounds, scents, and beautiful views of the park, lake and marina, at Harbor View Dentistry, patients receive quality care in a comforting, relaxed setting.
Prioritizing Patient Education
We take pride in developing trusting, collaborative relationships with our patients through education and shared decision making. We never want patients to feel rushed or uncertain about their care, which is why we spend ample time answering questions and discussing treatment options. That way patients have the information needed to make informed decisions about their care and maintain their oral health at home as well.
Exceeding Patient Expectations
We strive to exceed patient expectations, starting with their very first interaction with our practice (even before they become patients). We do this by conducting ourselves with honesty and integrity. Our focus is always on doing what’s right and is in the best interest of our patients. By putting patients first, we can build strong, meaningful relationships that enable us to continue to expand, as happy patients refer others to the practice. Afterall, caring for our patients and supporting other residents and local businesses is why we’re here.
Sharing Our Success
We understand that for the practice to succeed, we need to practice these values daily and make decisions that protect the financial health of the business. While profit is not the driving force for our actions, it is a byproduct of the positive way we conduct ourselves, provide patient care, and operate. We recognize achieving our practice goals requires teamwork. That’s why the financial success of the practice is shared by ownership, management and team members, and by giving back to the community.
Putting Our Core Values Into Action
To demonstrate our committment to upholding these Core Values, the Harbor View Dentistry team pledges to conduct themselves with:
- Honesty: Building strong relationships that are centered on truthfulness and trustworthiness.
- Integrity: Being true to ourselves, acting with high moral and professional principles and always doing what is right.
- Respect: Believing that we are all equally valuable and strive to treat each other and our patients in a way that reflects that.
- Appreciation: Regularly expressing our gratitude for our patients and our team (both for our collective work as a practice and each individual’s abilities/contributions).
- Care/Compassion: Both for ourselves and for others. To put ourselves in someone else’s shoes, and to go above and beyond to make everyone who enters our practice feel heard, safe and important.
- Excellence: Going above and beyond the call of duty. By striving to exceed expectations. By supporting each other and celebrating in our shared successes.
- Happiness: Taking pride in our work and enjoying who we are, where we are, who we are with and who we are here for.
- Growth: Facilitating the professional and personal development of our team. When our team becomes better, we all win.
- Responsibility: Never losing sight of our responsibility to show up and give our best each day – for ourselves, our fellow team members and especially for our patients.
- Service: Focusing on the service of others, from our colleagues to our patients and the community. Harbor View Dentistry is committed to giving back, so we can all thrive